Missing Collections

If you're expecting to receive a payment and it doesn't appear in your account, this feature lets you ask Onafriq to search for the payment.

You need to get information about the payment from the user. The phone number used, the amount paid, and the network receipt number.

(Kindly note that some customers collect this information as part of their checkout process, or others have their support center ask users for this information when they call in a complaint)

Once you have that information, you can claim the collection:

1. Via the dashboard, go to Collections Claim Missing Collection, and key in the transaction details.

   You will need the transaction ID, the amount, phone number. Please choose wallet that will receive the missing collection.

2. Once done, click the yellow 'Submit' button on the bottom right.

   

   Here is a video guide on how you can use it:

   

3. Via the API. Click here for more information.