Collections FAQs

1. How can you set up my Onafriq collections?

Kindly click on this link to find out how you can set up your Onafriq collections.

2. What are the Onafriq Collection charges?

Please click on this link to view the current pricing*.

3. Will I get charged for receiving a collection notification SMS?

Our collections SMS is zero rated. This means that for all of your collection requests, there will be no SMS fees.

4. I made a collection but cannot see it in my account.

To track a missing collection:

i. Go to Collections

ii. Track collections

iii. My Organization collections

iv. Using the advanced filter, search using the contact or transaction ID

5. How long does a collection take to process?

This should be instant. In case it takes long, kindly email us on [e-mail].

6. A client used the wrong reference to make a deposit. What should I do?

The collection does not go to the intended organization when a wrong reference is used. You can contact the organization for them to claim the missing collection or contact us via [e-mail] to have us correctly assign the collection.

7. I am trying to deposit but I'm not receiving the prompt to proceed, what should I do?

Kindly contact our support team via [e-mail] for further assistance.

*Pricing is subject to change