Payments FAQ

1. What are payment readiness checks?

This is a process done by Onafriq to confirm the identity of the contact and the mobile money status of the contact. Read more on the checks here.

2. My payment is still pending. What should I do to complete the payment?

If you have submitted a payment and it has not gone through, please contact support and provide the payment ID with the following details:

Mobile Number:

Amount:

Date:

Payment Description:

Organization’s name

3. What are the Onafriq Payment charges?

Please click on this link to view the current pricing*.

4. Is it possible to reverse a payment?

In case you send out a payment erroneously, we can support you to recover the funds. This is done by placing a request with the support team via on [e-mail] and share the payment ID.

N/B: Reversal timelines are completely determined by the telco and as such we will provide an update as soon as we receive feedback from them.

5. I have a payment that is marked as “stuck in duplicate”. What does this mean?

This means that there are two similar transactions underway (within the same hour). Please contact support for further help on whether one or both should be completed.

6. How long does a payment take to process?

Timelines are as follows:

Payment Type	Timeline
External bank from the Onafriq bank	RTGS – 24 to 36 hours EFT – 2 to 12 hours
Same Bank Transfers	RTGS/EFT – Instant to 2hours Cheque deposit – 2 working days
Bulk Payments	Instant
Mobile Money Payments	Instant
Airtime Payments	Instant

7. How do I make mobile money or airtime payments?

Click here to find out how you can make the payments

*Pricing is subject to change